Artisan miniatures

Shipping & returns

Our usual method of shipping is by the US Postal Service.  Tracking information will be provided by USPS.
You may request UPS or Express Mail and you will be charged at cost.

Shipping costs by U.S.mail for the U.S., it's territories and possessions are as follows:

Note:  If you have more than one order, we will combine them and shipping will be charged based on the table below.  If you use Paypal, we will refund any excess  to your Paypal account. 

Up to $50 - $4 .50
$51-$100 - $6.00

Shipping costs by U.S.mail to all other countries:

Please note that these are estimates and will depend on weight and destination. 
Packages weighing less than 8 ounces cost a minimum of $15.  Packages over 8 ounces cost a minimum of $23.
If the actual cost is much less than the estimate the excess charge will be refunded.  If the shipping cost is much more than the estimate we will request an additional payment.

We are not responsible for any customs charges or fees charged by the recipient's country,

Up to $50 - $16.00
$51-$100 - $18.00
$101-$200 - $23.00
$201 -$300 - $26.00
$301 and over - $43.00


Returns and claims

Claims for missing or damaged items must be made within 10 days of receipt of merchandise.
Refunds will be made for returns received within 14 days of return request. After 14 days, a store credit only will be issued.
IMPORTANT! If an item arrives damaged DO NOT ATTEMPT TO REPAIR IT. If your attempt fails and causes more damage, we may not replace it or issue a refund.
If you need to return something, email us first and let us know. The reason for this is so we are aware that a package will be arriving from you. We also like to know the reason for the return as it enables us to maintain our high standards.
Refunds will be made upon receipt of the merchandise in the same condition as it was sent. In most cases, shipping costs will not be refunded.
PLEASE DO NOT SEND BACK MERCHANDISE IN AN ENVELOPE OR PADDED ENVELOPE. Envelopes go through machines and items may get damaged.

We reserve the right to charge a 5% restocking fee on returned items.

Copyright © 2018 S P Miniatures Designed by Carol Singer